Android 6.0 Marshmallow comes to ZenPad S 8.0 (Z580CA and Z580C) models

People have seemed discouraged about Asus tablets not getting the Marshmallow 6.0 Android update. Well, be sad no more! Asus has brought this update to your ZenPad S 8.0 tablet and it’s available now! (big thanks to our reader/visitor Jeff for the tip)

Firmware Version: V5.4.3.0

This update needs to be done MANUALLY. It will not update over the air. The reason? You need to take some precautions before going ahead with this update.

Now be aware of some substantial changes with this update. You NEED TO PREPARE for this update. Asus has listed these details here.

Before you update to Android 6.0 Marshmallow, follow this check list:

  1. Software update to Android 6.0 Marshmallow. Internal storage will decrease slightly after update, suggest backing up data and relocating media file (pictures & video clip) to SD card to reserve enough storage before starting the software update.
  2. The battery life of device has to be more that 50%. It suggest plug ASUS adapter in order to avoid upgrading failed.
  3. Android Marshmallow won’t support APP2SD. Please move apps to internal storage before system upgrade
  4. Multi-user function won’t be supported if the account is deleted. Please keep your account to continue usage

There are other assorted notes which we have listed below. Notice the number of apps that will no longer be pre-loaded!

  • The following apps will not be pre-installed after the update: Clean Master, Data Transfer, Dr. Booster, Dr. Safety, Free Games, Game Center (TW SKU Only), iReader, Mirror, Omlet, PC Link, PhotoFrame, Puffin Browser, Remote Link, TripAdvisor, What’s next, Yahoo Shopping, ZenCircle, Zinio
  • Add new features and new apps: Google Calendar, Facebook Messenger
  • Remove Asus Email, Asus Calendar, ASUS Music ,ASUS Browser after Factory Reset. You can use Gmail, Google Calendar, Google play music and Chrome for relevant services
  • Integrate Power Saver and Auto-Start Manager into ASUS Mobile Manager
  • Add Singapore time zone
  • Update ASUS Support to ZenPad Care
  • Several Apps update

How to manually update your ZenPad to Android 6.0 Marshmallow:

88 Comments

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  1. Xteam September 13, 2016 at 4:39 pm #

    Finally,now just install i hope the battery and performance go up!!!

    • Airado September 24, 2016 at 5:55 am #

      How did u get it to work?

      I couldn’t upgrade mine. it detects the upgrade file then proceed to restart and reboot without upgrading.

      • pwruzr0202 January 31, 2017 at 12:29 am #

        I SEEN IT DO THAT IF BATTERY UNDER 50% Or if update process disturbed or if the ZIP FILE IS CORRUPT download hash sha5 ota verifyer by i believe scary alien awsome app no nonsense

  2. xteam September 13, 2016 at 8:26 pm #

    i ready download this zip,now somebody can tell me how i can update my zenpad s8?

    • Kob September 14, 2016 at 10:56 am #

      I want to know too

      • Xteam September 14, 2016 at 1:12 pm #

        I found it !!!
        Here is the video..
        https://youtu.be/YE2mE–AD5A

        Use the English subtitles option ok

        • Staff September 14, 2016 at 2:52 pm #

          That is a great find! Thank you so much.

  3. ART September 15, 2016 at 10:06 pm #

    Thank you so much for that video…Marshmallow runs perfect in my zenpad!!

  4. SteveW September 16, 2016 at 4:14 pm #

    Oddly enough none of the apps were uninstalled after my update. So far all seems good, except it broke Rocket Player.

    • Alex September 26, 2016 at 11:22 pm #

      Steve-
      Did your Rocket Player work before 6.0 & what happened after? Were you able to reinstall Rocket Player and get it to work?

  5. Ruby September 17, 2016 at 9:29 pm #

    Marshmallow upgrade problem.
    z580ca
    downloaded the appropriate update file from asus support.
    dropped the zip file from computer to tablet internal storage
    disconnected and turned off tablet
    turned on tablet
    Just like in the video.
    no recognition of file occurred
    no update
    now what?

    • Janine October 20, 2016 at 1:59 am #

      I have the same problems here. Overall i like the tablet. This is my only problem

      • JC October 21, 2016 at 3:38 am #

        Hi!
        I did finally found the solution. The problem is to choose the right version.

        ASUS ZenPad S 8.0 (Z580CA) Firmware: V5.4.9.0 (for JP SKU version only) OR

        ASUS ZenPad S 8.0 (Z580CA) Firmware: V5.4.3.0 (for WW SKU version only)

        When we go to the site, usually we download the first thing we read. But here, you must choose the right one for your device. Downloading the wrong SKU version is causing the failure.
        ※NOTICE:
        a) Only apply to same SKU update, Ex: WW->WW, CN->CN, TW->TW.

        b) Software update cannot transfer the software and downgrade the software version.
        c) Wrong SKU may cause update failure, please update the same SKU version only.
        How to know the device software version?
        Please swipe down the screen top side will see the Quick settings.
        1.Settings*
        2.About
        3.Software information (at the bottom) Ex: ww_4.0.1_20160527 (see, it begins with: WW. So you download the WW version. If it’s a JP version, you take the JP version)

        OTA UPDATE PROCEDURE for ZenPad

        1. Download OTA ZIP file from ASUS official Web Site. http://www.asus.com/support/
        2. Connect the phone or tablet on your PC by USB cable. You don’t have to unzip the file. Copy the file and paste it into
        your tablet or phone’s root directory of internal storage. 3. Remove USB cable from phone, you will see a notification (may take 5 seconds) and press it.
        4. Please connect power adapter (you have to have at least 50% power) when you see the “System upgrade available” message, and then press OK button.
        5. And then the system will run the updating process automatically. There are at least 125 files. It will take less the 10 min to install and it will restart.
        6.Go back to your setting*, you will see Android version 6.0.1

        I hope everything is clear. Good luck!

        (credit to youtube comment from @Inu yasha)

  6. Ruby September 17, 2016 at 10:20 pm #

    Z580ca
    Download the correct file. Followed the video completely. Move the intact zip file from the computer to the internal memory of the tablet. Turned off the tablet. Turned on the tablet. No recognition of file. Nothing happened beyond the usual stuff at startup. So, now what? Short of a factory reset.

    • Scott October 22, 2016 at 1:38 am #

      Having the same problem. I think there must be a problem with the particular firmware file for my particular tablet. Did you get your tablet updated? I’ve contacted technical support.

  7. Oliv September 19, 2016 at 7:56 pm #

    Can I install this update on my Zenpad I bought in China? Would really like to use GooglePlay now (moved back to Germany a few weeks ago)

  8. Oliv September 19, 2016 at 8:07 pm #

    Will this work with a Zenpad bought in China? Moved back to Germany recently and would like to use Google Play!

  9. RB September 20, 2016 at 8:35 am #

    After install Marshmallow, my zenPad S 8.0 Z580C, do not charge, it remais around 6% of battery. Anyone knows how to solve it ? I already try a factory reset but not work.

    • Testshoot November 9, 2016 at 10:02 pm #

      I have the exact same problem, it NEEDS to be fixed. I was finally able to get it to charge up to 11% by having it on a high amperage charge all night. I have factory reset the tablet like you did, no help. I am no longer able to use the tablet on the battery due to limited battery and incessant low battery messages.

  10. Fandi September 24, 2016 at 2:56 pm #

    Is the update only for WW and JP Firmware ? or also will be apply to CN firmware

  11. Fandi September 24, 2016 at 3:52 pm #

    Where can i find the MM update for z580ca CN version?

  12. H. Pham September 25, 2016 at 2:13 pm #

    Could someone who has upgraded his/her Z580C to Marshmallow do for me a huge favor? Download a small app on Google Play called “DRM Info”, run it and let me know if the DRM Security Level is still showing L1.

    I use my Z580C to download VUDU movies in HD/HDX and they require DRM security level L1. I just want to make sure that the Marshmallow upgrade doesn’t change that to something lower like L2 or L3, because that only allows movies to be download in SD.

    Thank you in advance for your help.

  13. RussD October 4, 2016 at 3:21 am #

    I’ve downloaded to the root of the tab but the firmware notification does not appear. I may have deleted a file that shows the notification alert. Does anyone know what I may be missing?

    • pwruzr0202 January 30, 2017 at 11:48 pm #

      needs to go in internal\sdcard\android\data or sometimes i seen data\data i think its an extra lil performance thing look could say recovery,backup, or system.img ori seen my friend just toss it in data idk i think as long as its in there i just got the ZENPAD POOA 8.0 16GIG/2GIG 3 WEEKS OUT OF BOX A SECOND I CONNECTED TO WIFI AND REGISTERED THE DEVICE IT STARTED TO DOWNLOAD UPDATE 6.0 STRAIGHT FROM 5 SO I NEVER EVEN TRIED 5.0 OR 5.1 ON THIS DEVICE SO FAR MARSHMALLOW IS OK NOTHING MAJOR TO MENTION OR MINOR REALY BATTERY LIFE SEEMS ABOVE AVERAGE AND ITS OVERALL PRETTY SMOOTH FOR A SKIN 75% OF ALL THAT CRAPWARE I READ ABOUT WAS GONE THANKFULLY I NEVER EVEN SEEN TO START RIPPING IT OUT BY ROOTS I LOVE HOW THESE MANUFACTURERS JUST ASSUME YOU WILL LIKE SOMETHING UNBELIEVABLE AND THEN FOR THE CHERRY ON TOP WONT LET YOU UNINSTALL WITHOUT ROOT THEY NEED CHECKUP FROM NECKUP IF I DIDNT ORDER IT DONT PUT IT ON IT DOES A RESTERAUNT JUST START WHEELING YOU OVER ANTREES OR CHOCOLATE MOUSSE IDK BUT EXPENSIVE WITHOUT ORDERING IT I THINK NOT IM SURE YOU ALL KNOW WHAAT I MEAN WELL ANYWAY I SEEN SOME DATES FROM A WAYS BACK HOWS THE ZENPAD FOR THE LONG HAUL????

  14. RubenS October 7, 2016 at 4:15 pm #

    Hopefully we can look forward to Nougat

  15. Bob C October 19, 2016 at 1:32 am #

    Please bear with me as I’m not dumb but not computer literate. Ok- I moved my apps that could be moved from SD storage to internal. I did a backup on the tablet to my SD card. But HOW do I save my bookmarks or export them to Chrome once the update is done if I end up losing the pre installed Asus browser? I cannot figure out a way to NOT lose those bookmarks as I need them badly. Also- if I saved all my pics to Asus’s cloud storage and Google Drive, they’ll still be safe and not lost? I just need answers as I want Marshmallow- But don’t want to lose anything I have now. And do I leave the SD card in when updating from 5.0 to 6.0 ? I know I sound dumb. Anyone can help me I’m be grateful.

  16. Staff October 19, 2016 at 2:04 am #

    Apologies to everyone who submitted a comment over the past month or more. I’m not sure why, but those comments were stuck in “pending” and were missed and not approved for posting. I’ve cleared out the back log. I’m very sorry about this. I hope you can repost if you have still issues or need extra information regarding this procedure.

    • Mirek November 23, 2016 at 12:02 pm #

      I submitted a detailed comment over a week ago.
      Still “pending”?
      This is November we’re talking about.
      What gives?

  17. Bruce Bourassa October 19, 2016 at 10:37 pm #

    Can not get the upgrade to work, I am in Canada and have downloaded the WW file, unzipped on my laptop and than dumped the whole file in to my internal storage, powered off and then back on and nothing. Please tell me if the whole unzipped files or is it just one file from it that is to be copied.

    PLEASE HELP

    • JC October 21, 2016 at 3:36 am #

      Hi!
      I did finally found the solution. The problem is to choose the right version.

      ASUS ZenPad S 8.0 (Z580CA) Firmware: V5.4.9.0 (for JP SKU version only) OR

      ASUS ZenPad S 8.0 (Z580CA) Firmware: V5.4.3.0 (for WW SKU version only)

      When we go to the site, usually we download the first thing we read. But here, you must choose the right one for your device. Downloading the wrong SKU version is causing the failure.
      ※NOTICE:
      a) Only apply to same SKU update, Ex: WW->WW, CN->CN, TW->TW.

      b) Software update cannot transfer the software and downgrade the software version.
      c) Wrong SKU may cause update failure, please update the same SKU version only.
      How to know the device software version?
      Please swipe down the screen top side will see the Quick settings.
      1.Settings*
      2.About
      3.Software information (at the bottom) Ex: ww_4.0.1_20160527 (see, it begins with: WW. So you download the WW version. If it’s a JP version, you take the JP version)

      OTA UPDATE PROCEDURE for ZenPad

      1. Download OTA ZIP file from ASUS official Web Site. http://www.asus.com/support/
      2. Connect the phone or tablet on your PC by USB cable. You don’t have to unzip the file. Copy the file and paste it into
      your tablet or phone’s root directory of internal storage. 3. Remove USB cable from phone, you will see a notification (may take 5 seconds) and press it.
      4. Please connect power adapter (you have to have at least 50% power) when you see the “System upgrade available” message, and then press OK button.
      5. And then the system will run the updating process automatically. There are at least 125 files. It will take less the 10 min to install and it will restart.
      6.Go back to your setting*, you will see Android version 6.0.1

      I hope everything is clear. Good luck!

      (credit to youtube comment from @Inu yasha)

  18. Harry P. Nyce October 19, 2016 at 11:19 pm #

    I’m trying to upgrade my Kindle Fire HD 7″ (2013) to a new tablet, but it’s been hard to justify with the lackluster tablet market these days. Tell me why this is a good value? I want a nice 2K display and at least 2GB RAM. What do you love yer ZenPad, and if you wish you had purchased something else, what woudl that be?

    *ASUS ZenPad S 8 Z580C-B1-BK 8″ 32 GB Tablet*

    8″ IPS Display (2048 x 1536) with ASUS TruVivid technology for better visual experience
    Intel Atom Z3530 Super Quad-Core, 64bit, 1.3GHz
    2G RAM, 32G Onboard Storage
    5M/2M Dual Camera; 1 x microSD Card slot, support up to 128GB SDHC
    Android 5.0 Lollipop

    https://www.amazon.com/ASUS-ZenPad-Z580C-B1-BK-32-Tablet/dp/B011TVF5QC/

    • Staff October 20, 2016 at 3:03 am #

      I’ve mentioned a few things from a previous question about the Z580C. If you can get a nice deal on it, then consider it. I think it has terrific look, feel and display. The new ZenPad 3S 10 though is $299 but it’s a bit bigger also at 9.7-inches. I haven’t checked the latest Z580C prices but perhaps check our article comparing the Z580CA vs. Z580C. Thanks.

      • Harry October 29, 2016 at 11:09 pm #

        Thank you kindly, sir. I’ve spent a lot of time learning about the various models of ZenPads. While the naming scheme from ASUS leaves little to be desired, i find these tablets (at least on paper) to be some of the better in the overall Android market.

        The new 3S 10 looks fabulous, but appears to already be out of stock the couple places that had it listed for pre-order. Not sure i can justify a 300$ tablet upgrade, as much as i want to. Do you know anything about the Mediatek SoC in this slate? Some people seemed to voice a few concerns, but it supposedly got great Antutu benchmark scores of 50,000+ — i know nothing.

        • Harry November 17, 2016 at 6:43 pm #

          Guess i’m about ready to pull the trigger on this thing (Z580C). Seems certain places are out of stock. Not many budget tablets that come in well under 200$ in this range, let alone with a 2K display.

          Hope everyone is having success with the new update.

          • Harry November 17, 2016 at 6:54 pm #

            SO SORRY, jumped the gun with the last post. Could someone please explain to me the difference between this post and the newer update from October 20, 2016 (Version WW_V5.5.0.0) — do you need to upgrade to Version WW_V5.4.3.0 first, or could you make the jump to the newest version immediately??

            Both files appear to be similar in size (1.36GB and 1.38GB). Thanks in advance, for helping me to comprehend this. Apologies for being dense.

          • pwruzr0202 January 31, 2017 at 12:13 am #

            h… i jumped from 5.0 right to 6.0 i bought it by mail ZENPAD 8.0 16G/2G/ AND this has the 1.3GHZ MEDIATEK QUADCORE RUNNING IT AND IT IS CERTAINLY NOT NO STRAGGLER ALMOST INSTANTANEOUS WITH THE OPENING OF WEBPAGES VERY SNAPPY AS LONG AS YOU KEEP IT CLEAN AND NOT BOG IT DOWN I GOT A TON OF APPS OF MY OWN INSTALLED NOW TOO I ALWAYS SEEM TO DO THAT WITH A NEW DEVICE I INSTALL A TON SOME SAME FUNCTIONALITY AND KEEP THE ONES THAT RUN THE BEST ITS A STRANGE SYSTEM WORKS FOR ME THOUGH
            YA ITS KINDA OF A CANT LOOSE FOR THE PRICE I GOT MINE UNDER FOR $180 IT EVEN LOOKS NEWAGE N MODERN TOO ITS A SOLID BUDGET TAB BELIEVE ME AND ALL THIS MARSHMALLOW OR LOLLIPOP DEBATE I SEE IT AS THIS YOU GO WITH THE NEWEST SOFTWARE MINE HAS DEC,31 SECURITY PATCH WHY WOULD ANYONE DOWNGRADE ESPECIALLY THE WAY SOFTWARE ADVANCES THIS NO_WRITE_SD THING YOUR NOT SUPPOSED TO PUT APPS THEIR ANYWAYS MEDIA ONLY AND THAT IS DONE WITHOUT A GLITCH EVEN IF YOU WANT TO CHANGE YOUR BROWSERS DEFAULT DOWNLOAD PATH IT SUPPORTS THAT ALL DOWNLOAD PATHS MEDIA RELATED CAN BE DONE JUST CANT RUN AN APP IN THERE

  19. Sajin October 25, 2016 at 9:46 pm #

    *******Need Help******

    I have Zenpad s 8.0 (Z580CA) SKU version is WW. I made a mistake and updated my tablet with Firmware V5.5.0 (for JP SKU version only). The tablet is working apart from the fact that PC is not recognising it.

    Can someone please help.

    I am planning to try Firmware: V5.5.1 (for WW SKU version only).

  20. Sajin October 25, 2016 at 10:02 pm #

    ***Need Help***

    I have ASUS ZenPad S 8.0 (Z580CA) SKU WW. I have updated the wrong Firmware V5.5.0 (for JP SKU version only). My tablet is working fine as of now. The only issue is that I am not able to connect to PC. I am planning to update to Firmware: V5.5.1 (for WW SKU version only).

    Please help!!!!!!!!!!11

    • Harry October 29, 2016 at 11:06 pm #

      Were you able to fix your tablet yet??

  21. John M. November 17, 2016 at 4:04 pm #

    What if I don’t want to lose the ASUS stock browser?

    I like it very much for what in use it for, and detest Google Chrome. Chrome is clunky, confusing and slows everything down.

    How can I keep the ASUS browser after update?

    • Mirek November 19, 2016 at 3:16 pm #

      I updated to Android 6.0.1 and I still have the ASUS default browser. It didn’t vanish at all. It works fine.

  22. Mirek November 19, 2016 at 3:09 pm #

    Well, well, I never understood why this Hispanic guy in his instructional video https://youtu.be/YE2mE–AD5A and other advisory forums insited on these 2 untrue claims:

    1. That the Z580CA Android 6.x is NOT an OTA upgrade.
    It completly is, although in steps!
    I’ve done it OTA with no glitches whatsoever.
    2. That the upgrade procedure must involve connecting
    the tablet to a PC using USB cable.
    It’s completely UNNECESSARY and doesn’t serve any
    purpose.

    The very same untrue claims are apparent when you study the upgrade procedure published by ASUS support here…
    http://dlcdnet.asus.com/pub/ASUS/EeePAD/Zenpad/Software_Update_SOP/Software_Update_SOP_V1.pdf
    It also unexplainable and unnecessarily insists on tabletPC connection.

    This is how I did it, skipping the PC connection altogether…

    – I selected and downloaded OTA (i.e. Wi-Fi) directly to
    my Z580CA the CORRECT Firmware .zip file, having
    matching SKU to my device’s, according to ASUS
    recommendations described here…
    http://www.asus.com/Tablets/ASUS_ZenPad_S_80_Z580CA/HelpDesk_Download/

    – The zip file landed in the tablet’s default Download
    folder which was incorrect to initiate the upgrade
    procedure. So using the default File Manager, I moved
    the downloaded.zip upgrade package to
    root>sdcard folder. Now it was in right place to be
    detected by the system at the next reboot.

    – I powered off and restarted the tablet. After the
    reboot the notification popped up about the System
    upgrade package xxxxxx.zip pending to be tapped.

    – I tapped the notification and from then on the upgrade
    commenced automatically, taking about 5 minutes and
    completing successfully without a slightest glitch.

    – End result: fully functional Android 6.0.1

    • Brandon December 12, 2016 at 6:50 am #

      That isn’t an OTA update. An OTA update is having your tablet notify you than an update is available and asking if you want it to download and install it for you. Going to a website yourself, finding the update, downloading it, moving it to the proper folder and restarting to make the tablet recognize it is a manual update.

      Though you’re right in that there’s no reason to use your PC for any of it. Unless it just downloads faster or something.

  23. Joe Hill November 20, 2016 at 8:38 pm #

    I have upgraded my Z580CA to 6.01 and several of my apps have problems now. The upgrade itself went well. My two favourite apps, Instapaper (won’t turn on at all “Unfortunately, Instapaper has stopped”) and Ad-Block Browser (crashes a lot)

    Also my Z-Stylus has trouble making a connection and seems to have a mind of its own regarding keeping a connection.

    Overall I wish I hadn’t upgraded. Is it possible/advisable to downgrade back to Adroid 5?

    Great website btw!

    • Harry November 21, 2016 at 2:52 am #

      You wish you did NOT upgrade? Wow, that’s sad. Sorry your favorite apps aren’t working properly. Hopefully you can get that resolved.

      My package should be arriving tomorrow (late, of course) and i was wondering if i should use it for a week before attempting to upgrade to 6.0 — can i just download the files and begin the update, or will i need to get an SD card to proceed with this upgrade??

      • Rick C November 23, 2016 at 6:00 am #

        I did both Marshmallow updates. unfortunately, the first one really killed the performance of the tablet. The second one improved things but it still runs poorly compared to Lollipop. I hope I can find a way to return to Lollipop, but just trying to do the regular procedure doesn’t seem to work with an older rom.

  24. Joe Hill November 22, 2016 at 9:00 pm #

    @Harry, I have resolved the problems with some of the apps, but a few still don’t work quite right.

    Battery life is roughly the same, I’d say slightly better with 6.0 (these are not objective measurements, rather my perception) The reports from other users who upgraded to 6.01 support a significantly better battery life.

    One real disappointment is the Z-stylus is now not worth using. It is a brand-new stylus but it just doesn’t keep a connection or reconnect reliably.

    Overall, it’s ok. For a few dollars more the Samsung S2 (or the S) is a bit more compelling in several ways. I generally buy used or refurbs. A4C.com had the S2 for $200 recently.

    If anyone has tips on getting my Z-Stylus to keep a connection, let me know! Thanks!

  25. Z580C November 25, 2016 at 1:22 am #

    Just bought a Z580C and it comes preinstalled with Marshmallow!

    • Harry December 9, 2016 at 5:06 am #

      Yes, that’s amazing! I kept thinking we were going to have to open the box and immediately upgrade, but mine also came pre-installed with Marshmallow. Not able to compare the before and after performance, battery, etc. but aside from the random screen-dimming i’ve been mostly pleased with this “budget” slate.

      ASUS Splendid app gave me some fits initially, but despite not being able to switch off the aggressive screen dimming “feature” it otherwise — i read about the issues with this screen-dimming before purchasing the tablet, but didn’t think it’d be anything i couldn’t switch off. No amount of turning off AUTO or brightness adjustments have made a difference. I’m not sure if it’s when mostly going between apps. Any input or advice would be greatly appreciated.

  26. Jo (aka bellatori) November 25, 2016 at 1:32 pm #

    Copied file (correct one) but no upgrade starts

  27. C-L November 26, 2016 at 7:21 pm #

    Nah! All that pc connection is voodoo junk. Make sure you have stuff backed up (that is true for ALL O/S CHANGES!).

    Then head to Asus and get the correct item – read here for all the instructions…

    Download into your Asus. Move it to internal/sdcard

    This is the place where the o/s is expecting to see it.

    Reboot. You’ll see the triangle with exclamation mark on the notification bar. Pull it down and go to it.

    It works.

    Make sure to use the right version for your machine!!

  28. Mark A November 29, 2016 at 5:07 am #

    I too kept getting stumped on the upgrade. I too had watched the foreign language YouTube video. Nothing worked until I tried Mirek’s 11/19 post. I downloaded the latest 5.5.1.0 “WW” version with website date of 2016/10/20.

    Once you’ve downloaded it, don’t rename it. From File Manager on your tablet open an OTA (over the air or WiFi) connection to the computer. It will display the browser address to use. Then upload the large 1.36GB file to the INTERNAL root/SDCard path. Note, not the external removeable Micro SD card.
    So hard, I was banging my head against the wall but once I had it right it worked smoothly. Now just waiting for it to finish optimizing…
    Restart the tablet, swipe down from top of screen to select and start the install.

    • Mark A November 29, 2016 at 5:13 am #

      Not to confuse you, I downloaded to my computer first, then copied to the tablet (I have 3 ZenPads to upgrade) whereas Mirek downloaded straight to his tablet and moved the file to where it had to be. Use whichever method works for you.

      Remember, don’t rename the file, leave it as is. For example, I downloaded the more recent WW file named “UL-P01M-WW-5.5.1.0-user.zip”. Don’t rename to the filename in the video.

  29. Richard Hewlett November 29, 2016 at 4:57 pm #

    First off do not buy an Asus. Secondly do not update. I updated to Marshmallow and it broke all sorts of apps. And guess what. You can not go back because that is a “downgrade”.

  30. Miguel Hilario December 7, 2016 at 10:00 am #

    This may be obvious to many, but if you have the cheaper 2GB ram Z580C, do not use the above links. You must go to:
    https://www.asus.com/us/Tablets/ASUS_ZenPad_S_80_Z580C/HelpDesk_Download/

    • Matt March 29, 2017 at 1:14 am #

      You’re a lifesaver. I have the 2gb RAM version and I rebooted like 5 times with the 4gb version’s update and couldn’t figure out why it wouldn’t show up.

  31. miguel hilario December 7, 2016 at 12:30 pm #

    Well, I decided not to risk a perfectly functional tablet with this update. I had a fully functional gen 1 Nexus 7 rendered virtually unusable by the Google Lollipop OTA. Was humming along on Kitkat. There was a big feature jump from Kitkat to Lollipop but not so much between L and M. My Nexus 5 is running M fine but isn’t much different than it was on L. If Asus isn’t willing to push it out as an OTA, it makes me suspicious. I’ll pass.

  32. Matt December 15, 2016 at 6:07 pm #

    Hey All,

    I’m considering replacing my 2013 Nexus 7 tablet with one of these.

    How does it perform with V5.5.0.0? How is the wireless performance?

    Thanks!

  33. Joe December 16, 2016 at 10:11 pm #

    Did anybody else have noticed that the speakers on the tablet becoming mono after upgrading to Marshmallow? Try playing this video using the Youtube app:

    https://www.youtube.com/watch?v=4bJ0dvAl98k

    On Lollipop, you will notice the left and right speakers make different sounds at different times. On Marshmallow both speakers will make the same sounds all the time.

    This has happened to me on 3 different ZenPad S 8.0 that I upgraded. I even tried downgrading back to Lollipop and the stereo works again.

    • Brandon December 20, 2016 at 7:26 am #

      You’re right… Stereo doesn’t seem to be working with the tablet’s speakers, but its fine with headphones. Weird.

    • Ferruccio January 19, 2017 at 11:29 pm #

      Tell me please how to downgrade

      • Joe February 2, 2017 at 1:37 am #

        I don’t think your YouTube problem is caused by the Marshmallow upgrade. I don’t have the downgrade procedure handy, but if I remember correctly, it involves downloading the Asus Flash Tool and a hard to find “raw” firmware image file. I will post some instructions if I can found my notes, but you should be able to Google it as well.

    • Joe February 25, 2017 at 3:34 pm #

      Latest firmware (released 2017-02-23) for the z580ca fixes the stereo issue 🙂

      Hopefully they will release a newer firmware for the z580c too soon!

  34. Mark January 4, 2017 at 8:58 pm #

    Just bought a z580c, came with lollipop and other than the over active ASUS apps I’m really happy with it. Would people generally advise updating to marshmallow? Appreciate I’ll lose stereo sound from what I’ve read but also like the idea of losing some of the ASUS apps!

  35. Mark January 4, 2017 at 9:24 pm #

    So would you guys advise upgrading to Marshmallow despite losing stereo sound?

  36. scottalias January 5, 2017 at 3:40 am #

    I didn’t lose stereo sound. My only problem was the firmware number I had didn’t work, tech support gave me a totally different firmware number and it worked fine. The battery life has gone from unacceptable to dismal.(from about 6 hours to over 8 hours)

    Update, I may have lost stereo separation on my speakers, still have it on my headphones but I can hear no stereo separation at all on my tablet speakers. Didn’t even notice.

    It’s a little bit better tablet with Marshmallow. Faster and longer battery life. Not a huge change, really

  37. Angelo January 6, 2017 at 6:59 am #

    Hi,

    Need help on my Asus Zenpad 8 Z380KNL from China, my problem is that I cant install google play on it. what should i do?

  38. Charlie January 11, 2017 at 1:26 pm #

    How can update firmware on my Asus Zenpad s 8.0? I Need to update Firmware to 5.5 in order to Update to Marshmallow. I already download from Asus website do I need to put in to Micro SD card and then reboot device?

  39. kid January 13, 2017 at 10:06 pm #

    Any S8.0 owners have problems charging their device when its turned off? I plugged mine in the other night as it was at 2% battery left. Turned it off and went to bed. Came home the next day, 18 hrs later, unplugged it and turned it on, it was still at 2%! Plugged it back in, this time leaving it on and it started charging like normal. Was completely charged in a few hours like normal.

    • pwruzr0202 January 29, 2017 at 4:26 am #

      Are you using the cable and charger that came with device ??? ZenPad 8.0 isn’t compatible with 2.1 amp fast charge assure your charger is 5 volt 1 amp output if I’d try a battery calibration app there’s a few good ones on play also check your wire for shorts on USB end and USB mini micro end and your charger try with a different device to assure it works hope it helps I know some deeper fixes REPLY or shoot me an email

  40. ferruccio January 19, 2017 at 2:03 pm #

    After upgrade to marshmallow, youtube freeze on my zenpad s8.0 z580ca (2gb/32gb). any solution? downgrade to lollipop is possible?

    • pwruzr0202 January 29, 2017 at 4:37 am #

      No why downgrade to older software ya a lot are complaining about lack of app move to SD CARD as YOU SHOULDNT INSTALL APPS ON SD ANYWAY and over 1 app clear all data from you tube app uninstall the update then go to backup and restore uncheck auto data restore when reinstalling apps reboot device reinstall YouTube update reboot device it should work shoot me email if don’t

  41. pwruzr0202 January 30, 2017 at 7:56 pm #

    Mine I bought 3 weeks ago and it did get an OTA UPDATE, as soon as I unboxed it, and turned it on.I looked and noticed Android update downloading,and YES 75 PERCENT of bloatware gone I bought 16 gig version and had just about 10 gigs left after 6.0 the it doesn’t support move app to SD but I have had no issues with any type of media file as well as APK I backed up all apps on as too.

  42. Msrk February 1, 2017 at 5:21 pm #

    I bought a z580c with Marshmallow 5.0. I paid $135 for it (refurbished) with a 10’% off coupon. I immediately upgraded to Marshmallow. I would like to flash back to Marshmallow and add user accts. Apparently if you haven’t setup multiple users prior to Marshmallow upgrade, you lose that function. I would “downgrade” add a second user account and upgrade back to Marshmallow. ASUS is less than helpful, first they suggested parallel space and 2Accounts which say incompatible with this device in the play store. This is their answer on “downgrading” marshmallow:
    Generally speaking, the Z580C can not support downgrade. You can try use the ASUS flash tool to help you.

    You will have to check with a trusted third party website for full assistance also I won’t be able to recommend one, you will have to research that information.

    We are sorry for the inconvenience.

    • Joe February 2, 2017 at 1:29 am #

      What firmware version do you have now? For me, there was another update (version 5.5.0) after the Marshmallow upgrade (v 5.4.3.0) that enables the ability to add user accounts again.

      • Mark February 2, 2017 at 5:00 pm #

        I updated to Marshmallow with this firmware: Firmware: V5.4.3.0 I thought I added V5.5.0, but maybe I overlooked that? I will try again and see if that adds user function back?

        Thanks!

        Mark

      • ENP February 12, 2017 at 5:30 am #

        This is on an ASUS ZenPad? I’m so confused because Marshmallow is 6.X not 5.X so I don’t understand how to follow this suggestion. Can you explain please? We really need multi user enabled.

        • Joe February 12, 2017 at 4:19 pm #

          Yes, Asus uses a different firmware version numbering that does not match the Android version number 🙂

          firmware 5.x = android 6.x
          firmware 4.x = android 5.x

    • Emma February 18, 2017 at 2:24 pm #

      When you upgraded to Marshmallow after setting up multiple users in Lollipop, were you still able to access the Guest User option?

      Also how many users were you able to set up? We want 3, and it seems to be limiting us to 2.

  43. Mark February 2, 2017 at 7:15 am #

    I have firmware V5.4.3.0 te1: Software update to Android 6.0 Marshmallow. I thought I did the next upgrade, but perhaps not, I will give it a try and see if it adds that capability (if so, it is frustrating that ASUS hasn’t pointed me there).

    Thanks!

    Mark

  44. Mark February 3, 2017 at 3:13 am #

    I double checked I think I have the most recent version. I am on Marshamallow 6.0.1 and it says under software version WW_V5.5.0_20160922. I don’t see multi user on the settings.

    • Joe February 12, 2017 at 4:41 pm #

      Mine says WW_V5.5.1_20161004 with the multi user support.

      Maybe it has only been released for the z580ca (4gb ram) instead of the z580c (2gb ram)? Not sure if maybe you need a full reset or something like that.

      • Mark February 13, 2017 at 4:11 am #

        That’s what some had commented on the zenpad Google + community (the 580CA has multi).

  45. JLFitzpatrick February 21, 2017 at 12:18 am #

    Receiving a well cared for Z580CA-C1-BK this week through eBay (WW_V4.7.1_20160419) to replace a Galaxy Tab 4 7″. Was excited to read it could be updated to Marshmallow until I read these comments. One person asked if we need to start with 5.4.3 then go to 5.5.0 but I didn’t see where that was answered. Another mentioned going straight to 5.5.0, just wanted to confirm if there is a sequence to follow? Loss of ASUS Apps I don’t care that much about, but did plan to get a Stylus and one comment mentioned it no longer stays connected. Did this ever get sorted out?

    Plan to clear cache and factory restore as soon as it arrives so I thought it would be easy to upgrade before setting up, but not if the Stylus no longer functions.

    Noticed the 4.7.1 Lollipop files available from ASUS as well (upgrade and kernel files) and downloaded those along with WW_V5.4.3 and WW_V5.5.0 and the ASUS Flash Tool v1.00.24 from another Site. Has anyone tried downgrading with the ASUS Flash Tool if things get messy? I suppose you would need to use the kernel file but not sure how similar this is to Samsung.

    • Joe February 25, 2017 at 3:46 pm #

      I would recommend upgrading through 5.4 then 5.5 after if you have the time, but I think you should be fine going straight to 5.5 as well.

      I don’t have the Stylus, so no idea about that.

      I used the ASUS Flash tool to downgrade a z580c from 5.4 (Marshmallow) back to 4.7 (Lollipop) some time ago. I remember it involved locating a hard-to-find “raw” firmware image file on the internet (since it doesn’t seem to be an officially supported procedure by ASUS). Luckily it went without a problem for me, but your mileage may vary.

  46. Mark February 25, 2017 at 10:22 pm #

    I have a Z580c running 5.5… For the hell of it I just checked for any OTA updates and low and behold one was available -395mb update which I’m downloading now.

    • Joe February 25, 2017 at 11:30 pm #

      Nice, hopefully it brings the multi user functionality along with the stereo fix 🙂

  47. Pete March 7, 2017 at 6:10 pm #

    Just bought a brand new z580c. On starting there was an OTA update for an old version. Then copied Marek 19 Nov 16 instructions to 5.5. after that installed I got an OTA immediately to 5.5.7.

    All very straightforward with no issues.

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